Should You Fire Innovation Managers?
Is it OK to give the advice that people should leave a company? Should a company kick out employees who do not perform? Can exchange programs help create a stronger innovation culture? Serious questions that arise from an interesting discussion in this recent post, No Commitment to Innovation, Quit Your Job.
I think some of the points made are worth this new post.
Leave. Quit. It started with this simple advice that I do not mind giving employees who feel frustrated about their corporate innovation culture, lack a belief that things can change in the near future and have a desire to really make a difference.
Paul Hobcraft tries to avoid this option of suggesting moving on until he understands the more often than not complex issues surrounding these lack of commitments seemingly laid at the door of top management. He argues that this advice of leaving is perhaps a little offhand and too easy to offer.
This is a valid point and Paul backs it up with several other good insights. You should check out his comments. However, I still think many people stay at companies too long for the wrong reasons that most often are financially driven.
Of course, it is hard to just quit a job when you have mortgages to pay and kids to feed, but I believe many people would be happier in different places and a key reason for not moving on is that they get staid and stuck where they are. This is meant as a general thing that goes beyond frustrated innovation leaders.
Peter Kuyt argues that a culture that stimulates playing it safe and keeping the status quo is what prevents companies from opening up their innovation process. It is also the same culture that makes people stay too long on their job. It just becomes too hard for them to leave their own comfort zone and so they contribute to a culture of playing it safe.
Peter says that the funny thing is that if people manage to untie themselves from this environment and switch jobs anyway, they are doing their employer a favour as well, by forcing them to bring in fresh new people. These new employees usually influence the status quo much easier than the ‘veterans’.
I like the questions Peter also raised in his comment. Should a program to spin out employees be part of an open innovation strategy? Or even better, an exchange program?
I agree that it is too hard for people to leave their comfort zone and thus we should not always blame the company for creating a less dynamic culture. This got me thinking about Jack Welch, the very successful CEO at General Electric from 1981 to 2001, who fired the bottom 10% of his managers every year.
I don’t like such structured programs where you have to kick out people just to meet a number, but I think many companies can benefit by having programs that assesses the quality of their innovation managers and ensures that a necessary renewal takes place.
You might find better innovation managers internally which is one reason that I like the idea of exchange programs. If you expose your innovation managers to the challenges of other managers and vice versa you not only begin building a stronger innovation culture. You also identify more people who can play a key role on innovation.
If you want to go all the way, then you can also consider exchange programs with partners in your ecosystem…



Very interesting topic/s..!
In fact, isn´t this what is happening all ready?… at least I have experienced the younger generation not being afraid of quitting, if their expectations aren`t met. And that does`nt just go for the ones involved in innovation, but in all roles and levels. I think that this generation, of fast paced and media savvy "explorers", are the ones that really will set the wheels in motion, when they get to the managerial stage where they can make an impact on key decisions and strategy….Especially in relations to open innovation! Brought up on sharing information, ideas, suggestions ect. through their education and participation in social medias as the most natural thing in the world, they will be a key factor in the future. Makes me think of a funny example from my youth; We played with "car cards" – ie. simple playing cards, but with pictures and specs of Astom Martin`s, Ferrari`s ect., and the game was simply to beat your opponent on some of the specs, and you won his card!…pretty stupid game – and the joy of having that Porsche 911 card was not long lasting…Today, teens take pride in sharing and collaborating as much as possible – and are constantly seeking to expand their network – all vital factors in getting an innovative culture up and running….
Hi Michael, I like this qoute of yours: Today, teens take pride in sharing and collaborating as much as possible – and are constantly seeking to expand their network – all vital factors in getting an innovative culture up and running… This will have an impact on innovation culture in 5-10 years. It could be interesting to look into how this might already be playing out in companies with a young workforce.
Hi Stefan,
We, @nosco, definitely do experience that it´s "the young guns" that are embracing our idea management system, being the ones that´s pulling the rest of the audience into the ideation phases by sharing their knowledge on how to use the tools – and by simply having this "crash&burn" attitude that I feel is essential in the front end of innovation. If I were an innovation manager, and were about to implement open innovation in my company, I would definitely recruit my ambassadors/"doer`s", amongst this group!
All of you need to read the only study that I am aware of relating to "failed" innovation champions, published in ChemTech, Nov 2001, which analyzed 15 ex-corporate innovation champions and the programs they were associated with. The psychological profile of the individuals and the organizations is a key and can actually be measured. I am amazed at how many of these discussions I see without any discussion or knowledge of past literature. I have yet to find an exception to the findings of this study.
This publication ceased a while back, but I can supply copies to anyone interested. I have given workshops around these findings on occasion and find no exceptions to them. Myers Briggs and Kirton KAI(R) profiles are keys to the undersatnding.
Jack – Very interesting, and I found a copy of the article online at http://pubs.acs.org/subscribe/archive/ci/31/i11/h…
Professionally, I use the VIEW assessment tool – which is similar to the KAI profiles, but expanded – almost a hybrid of MBTI and KAI – and I'm about to kick off a study using VIEW to take the pulse early adopters in "Enterprise 2.0" (which has close ties to crowdsourcing and open innovation), to see if there are any consistent traits amongst the managers and evangelists of the 2.0 movement.
Anyone interested in participating – I'm looking for people in companies of at least 500 people who have existing Enterprise 2.0 projects underway (which covers a pretty wide area, collaboration, open innovation, mashups, knowledge management, etc.). Whether you feel you have been successful or not, just begun, or finished, or anywhere in-between, I'd value your input into this project.
Contact me at dk[at]informationarchitected.com – while I assemble the list of potential participants and finalize the details of the study.
In the explicit context of Innovation, we use the VIEW assessment in all of our innovation workshops as well. Tremendously useful in creating high-performing innovation teams. If you're looking for radical ideas from people who normally operate at the repeatable/operational end of the spectrum, is it any wonder BIG I Innovations don't appear?
Looking forward to your book Stefan – when you said you were busy a few months ago, you weren't kidding!
Cheers,
Dan Keldsen
Principal at InformationArchitected
While we can look at individuals performance in innovation, no matter how good you may at ideation, communication and driving ideas through through the road block is inevitably the corporate ecosystem.
While the young guns may be the initiators it still requires experience to channel these, sanity check and hone through collaboration. Actively managing the innovation process is essential. That almost always means idea development involves team of people and the innovation managers role is to manage and develop these groups. Innovation managers don’t necessarily have to be innovators themselves just damn good project managers.
We often talk about innovation DNA but it’s only by establishing process and communicating effectively that process and people understanding that process, knowing what the goals are and what criteria ideas have to meet in order for them to be given air, that innovation stands any chance of success. While it is true that Ideas largely arise from the challenging of old assumptions that the new blood brought into a company often generate, innovation success is about the deployment of skills – A crude analogy could be a soccer coach, if they had any sense, they wouldn’t play Wayne Rooney in goal. It's not their fault if they don't deliver.
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Me? I’d fire the CEO. It’s her or his job to manage the flow of information, communication and make sure ‘innovation’ isn’t seen as a career risk . And, If you don't have a CEO who does that, maybe that is not the team you should be playing for.