Crowdsharing and Beyond: Innovation Lessons from O2
This is a guest post by Shomila Malik, Innovation Manager at The Lab – Telefonica O2.
I’ve been running an innovation programme inside O2 UK (part of the Telefonica group). It started as a small pilot and has grown into a company wide program that is producing new products, services and ways of doing things. It’s called O2 Crowd and includes a crowdsharing tool (provided by BrightIdea) to share ideas, comments and votes.
Employees from around the business with a problem or challenge to solve, come to my team to use O2 Crowd. We design and set up a challenge for them and ask the crowd to help. One challenge was entitled ‘how do we create more fans?’ which led to the launch...




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